Finance Digital Transformation (banks and insurance companies)
What we do
Present has a long experience in the financial, banking and insurance sector having supported its clients during the most crucial phases of their digital transformation. In particular, Present implements vertical application solutions, as well as the design and management of technological infrastructures. Present assists companies in the sector in the development of fintech and insurtech solutions.
Solutions for banks
In the banking sector, the unification of multinational and multilingual contact centres for the management of external and internal customers has been accomplished with an evolution from a multichannel Contact Centre to an Omnichannel contact centre and the conversion of contact centres from cost centres to virtual sales points. Present provides, for some of the major Italian banking groups, Service Management and Project Management involving considerable organisational and technological complexity.
Insurance solutions
In the insurance sector, Present realises H24/7 specialist system management projects (Technical Support) and in person service management of a very large number of stations and servers involved. Present owns a proprietary solution for Back Office and Data Management, able to cover the Customer Relationship Management (CRM) and agency management.
Success stories
