SOLUTIONS

Managed Services

The Managed Services as enablers of technological and business innovation

Innovation goes through IT

Present designs, implements and manages IT solutions and services to support Digital Transformation with a broad and integrated offer able to cover the entire value chain.

Through Managed Services, Present guarantees the availability, robustness, security of IT architecture and of the entire technological infrastructure, with H24/7 solutions, applications and services. Present guides organisations in the design and modernisation of their infrastructures providing expertise on the full technology stack and an ongoing innovation to serve the business.

Present has set up an organised and advanced structure comprising an extremely high number of professionals able to offer their expertise on multiple technological platforms, with a speedy intervention, physical proximity, and H24/365 support. Thanks to the two control rooms in Turin and Naples, operating in business continuity, Present is able to provide support services H24/7, with the necessary security levels, without need for a physical intervention.


Building the infrastructure

BUILD

Present designs its customers’ technological infrastructure, ensuring resilience, scalability and TCO control, through a set of integrated and complementary services.


Move to Cloud

Rehosting (Lift & Shift), Replatform, Refactor/Rearchitect/Modernization.


Data Center Transformation

Data Center Relocation, Data Center Consolidation, Infrastructure Modernization, Technology Refresh, Product Migration, Automation.


Network & Security Transformation

Monitoring and automation infrastructures, AIOps.


Digital Workplace Transformation

VDI Solutions, Cloud Collaboration Tools.

Advanced management

RUN

Present manages, monitors and maintains its clients’ technological infrastructure, ensuring full availability H24/365 of the systems, through a variety of services.

Application & Data Management

File Transfer Management, Batch Scheduling Management, Backup & D/R Management, Database Management.


Network & Security Management

Core Network Management, Network Virtualization Management, Security Infrastructure Management, Cloud Security Management, Security Lifecycle Management.


Hybrid Cloud Management

Monitoring 24×7, Service Desk 24×7, Automation Management, Cloud Management (infra), Container Management, Platform Management, Virtualization Management, Storage Management, Middleware Management, Tool Management (ITIM, ITSM, AIOps), Cloud Collaboration Tools Management, SAP Basis.



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The Control Rooms

Through Remote Monitoring & Management functions, Present secures any simple or complex infrastructure. The two Control Rooms in Turin and Naples work in a business continuity mode and allow to supply support services H24/7, with the necessary security levels, placing the local service beside the remote one.

Log Management, Knowledge Management and service quality measurement tools guarantee the necessary security and compliance with regulations and agreed service levels, allowing the measurement of qualifying service parameters, for the Continual Service Improvement scopes, a basic concept of ITIL methodologies.

Features:

  • Multichannel service centre available H24/7
  • Remote monitoring and management
  • Access to the infrastructure monitoring console
  • Complete end-to-end infrastructure support
  • ITIL Incident and Problem Management processes
  • Proactive support model to ensure the maximum infrastructure uptime

The advantages of Present

A wide-ranging offer built on specific needs of businesses.


01.

Physical proximity

For us, proximity to the customer is a prerogative and an essential condition for the realisation of the most complex services.

02.

Service desk

High availability: we work 24 hours a day, 7 days a week to support our customers, guaranteeing a total business continuity at all times.

03.

Speed

An ongoing service that, through a wide network of professionals located throughout the territory, guarantees rapidity and an immediate response in supporting the client companies.

04.

Security

Systems and infrastructures are designed and managed to guarantee the highest standards of system and data security available on the market.
Organisation

Our structure

Present supports organisations with a structured and consolidated governance model that provides for the presence of multiple figures of high, recognised and certified skill and professionalism, able to manage all the main dimensions and phases of the project and service.

Contract Manager

Manages the commercial and contractual aspects of the service guaranteeing the compliance with the agreement and its evolutions at the same time.


Transition Manager

Is in charge of and normalises the service, planning activities during the set-up period and the achieving of expected results within the planned time.


Service Manager

Is the Operational Manager of the service provided: coordinates and addresses any anomaly proactively, monitors team activities, shares KPIs and the correct sizing of the team with the client.


Duty Manager

Supervises the performance of Operations H24/7 and governs the state of emergency, managing escalation paths both internally and towards the customer.


Team Leader

Assists the Service Manager in the planning, execution and control of the service provided, directing technical resources to understanding phenomena and improving their qualitative response.


Partners

We work with

Present has built a broad network of prestigious and highly reliable collaborations to offer scalable and tailored solutions to companies.
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Our qualities

Technological and managerial competences

Present holds broad and varied specialisations with the possibility to develop projects with a variety of platforms and technologies:


Monitor & Automation

Zabbix – Ansible – HP Operations Manager – HP Business Service Management – HP Business Process Monitor – HP VuGEN Loadrunner – HP SiteScope – HP SIM – HP Network Node Manager – NetIQ Operation Center – Dynatrace – BMC Middleware Management – Grafana – Dashing – ManageEngine OP Manager – IBM Tivoli Monitoring – Paessler PRTG

Network & Security

Fortinet – Cisco – IBM Q Radar- IBM BigFix – IBM AppScan – IBM Guardium – IBM InfoShere – Optim – Juniper – Fortinet – Check Point – Cisco – Nessus – SonarQube – Splunk – CyberArk – Sophos UTM

Virtualisation

VmWare – Citrix – RedHat – Nutanix – KVM

Storage

NAS – SAN – IBM/DS8k – Netapp – Hitachi – EMC Datadomain

Backup

TSM – Netbackup – Arcserve – Veeam

Middleware

WebSphere – Oracle Tuxedo – MQ – Integration Bus – Red Hat JBoss Enterprise – Apache Tomcat – Sharepoint – SAP – Messaging – Office365 – Opentext Documentum – IBM CICS Transaction Gateway

Scheduling

TWS (Mainframe – i-Series – Linux – Windows – Aix) OPCON – CA7 – i-Series Job Scheduler – Thema Spazio – Connect Direct – MQSeries – IBM Transaction Gateway – zTPF

Database

Oracle DBMS – Rack – Exadata – SqlServer – DB2 – MySQL – Galera dB – SAP ASE -SAP HANA – Mongo DB

Operating System

Linux – Hp-Ux – Windows – OpenVMS – MVS – IBM Z-Systems (Zstack ZOS ZVM ZVSE ZTPF) – IBM P-Systems (VIOs – AIX – i-Series)

Tools

Xcally – Ivanti SM – Ivanti EPM – MDM AirWatch – HP OpenView