POINTS OF CONTACT

Customer Experience Management

Closer to your clients

The value of relationships

Contact Center. ComApp has accompanied the entire evolution of contact systems between enterprises and broad, numerous and varied clientele: from Call Centres to Contact Centres up to Customer Relationship Centres.

Through our services, we orchestrate and integrate all channels and variables allowing organisations to derive value from the customer relationship management, increasing engagement and relying on omnichannel, biometrics and video communication solutions..


Services

Design and development

ComApp supports organisations in valorising customer relationships, exploiting the emerging potential offered by increasingly intelligent and pervasive technologies, like Cloud, Artificial Intelligence and Machine Learning.


Consultancy

Support to organisations through feasibility studies, performance analysis, functional and procedural level assessments to better address customer requirements.


Technological solutions

Based on specific customer needs, ComApp identifies and exploits the best software solutions developed by vendors with which it establishes long-term partnerships.


Projects

Achievement for client companies of the full integration of best-of-breed platforms, leading the entire project and taking on the global responsibility towards the client.


Maintenance

Corrective and evolutionary maintenance in compliance with the most stringent Service Level Agreements.

The ComApp solutions

ComApp exploits the potential of innovative enabling technologies, like chatbots, predictive routing, voicebots, forecasting, operator scheduling and Big Data, to offer a series of solutions aimed at improving the Customer Experience in complex and numerically significant contexts.

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Benefits

Why choose ComApp

Our customers acknowledge our great experience and advanced technological skills. We identify the best innovative solutions on the market to achieve value from relationship management.

Experience

We are a company with many years of success in the implementation of customer relationship management systems.


Certifications

Our staff is constantly trained with our technology partners to improve skills and know-how.


Tailor-made

We offer customised solutions based on specific customer needs.


Resources and skills

The measure of our value

ComApp can boast many years of experience in the design and implementation of customer relationship management systems, and also through and advanced skills, ranging from a technological strategy to a technical and functional knowledge of the systems.

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History

Years of successes


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Turnover

Millions

of turnover from consulting, system integration and software solutions in 2020.

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Staff

Our collaborators


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Numbers

Clients

Between Banks, Utilities, Telco, Insurances, Automotive, BPO, E-commerce and Retail.

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Skills

The number of certifications